When local care
isn't enough.
If you're somewhere the right treatment simply isn't available, our plans move you to somewhere it is — by air ambulance if needed. We coordinate the whole operation, translate your records and fly your family to your side.
24/7
Global assistance coordination
Air + ground
Ambulance & air evacuation
Family
Companion travel included
Worldwide
Repatriation to your home country
Airlifted from a Nepal trek — to a hospital that could actually help.
A serious injury on a remote trail, a diagnosis the local clinic can't treat, an emergency far from a major city. Our carriers' assistance teams organise ground and air evacuation to the nearest centre of medical excellence, brief the receiving doctors with translated records, and arrange travel and accommodation for a family member to be with you.
Everything you need, nothing you don't.
Emergency evacuation
Ground and air ambulance to the nearest facility equipped to treat you when local care falls short.
Repatriation home
Medically-escorted transfer back to your home country to continue treatment or recover close to family.
Translated records
Your medical history and case notes translated and briefed to the receiving medical team.
Family flown to you
Travel and accommodation for a loved one to be by your side during a serious hospitalisation.
In-transit medical team
Doctors and nurses accompany the transfer with the equipment and medication you need en route.
Repatriation of remains
In the worst case, dignified return of remains to your home country is arranged and covered.
How it works
One call starts it
Call the 24/7 assistance line. A medical case manager assesses the situation and decides on the safest transfer.
We coordinate everything
Air or ground ambulance, receiving hospital, translated records and family travel — all arranged for you.
Safe to care, or home
You're moved to the right facility, or repatriated to your home country to recover close to the people you love.
What's included
Common questions
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